You may find answers to your questions below or on our Policies and Procedures page. If you require assistance, please don't hesitate to contact us.
Phone: 615-563-8887
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Q: How can I confirm that your courses are approved for my state and profession?
See our Approval page for details concerning our specific approved provider status for given states and organizations. Many states will accept courses offered by APA and NBCC approved providers. Check directly with your State Board, if you have any questions regarding its rules. |
Q: How do I order a course?
You can generate a completed order form using this website and either submit payment online or use the form to fax or mail payment. Simply place items in your shopping cart on the "Course Details" page or use the "To Order" page to select desired courses. You will be setting up an account in order for us to process your order.
If you prefer, you may print a blank order form to be completed offline. Fax and phone orders are accepted at any time. |
Q: When do I need to login?
You will need to set up an account before your first order. After that, you will login to check your Order History, take a test, print certificates and order new courses.
Your login and password will protect the security of your account information and ordering process. |
Q: What happens if I forget my login name and/or password?
Your login name is your email address. This will need to match the email address submitted in your account information.
If you have forgotten your password, go to My Account and click "Forgot Your Password." Your password will be sent to the email address in your account information. Also, there is an option you may select to automatically remember your password when you login. |
Q: What if I do not have my license number(s) accessible when ordering a course?
Simply enter your state of licensure and profession. You may enter your license number(s) anytime before obtaining your documentation of completion. |
Q: What do I do if I wish to change my order after submitting it?
You may call us at 615-563-8887 or send an email to contact@affectplus.com to notify us of the change. If the order has not been processed, there will be no charge. If the order has been mailed, arrangements can be made for an exchange of materials. |
Q: What if I am dissatisfied with the course?
You may return the book in an unused condition within 10 days for a full refund minus $10 processing fee. If you exchange the course for another, the $10 processing fee will be waived.
If you have problems in regard to any aspect of our service or the course, please call us directly. We will do whatever is possible to remedy the situation. You satisfaction is important to us. |
Q: I ordered the course and received the book. Where are the test materials?
If you ordered the course online, you will access the test materials online. Login under My Account, click "Order History" and select the test you wish to take. You also may login and access the test on the "Course Details" page. |
Q: What if I ordered online but don’t want to submit my test online?
If, for any reason, you do not wish to submit your test or discussion online, you may mail either or both of these to us. Access the test questions online and click here to print out an answer sheet and evaluation form. |
Q: I am unable to access the test from the "Course Details" page. What do I do?
Make sure you have ordered that course. You can check this in your "Order History" in My Account. You will not be able to access test materials until the course has been ordered. |
Q: If I order by phone, fax or mail, may I submit my test online?
Yes. Go to My Account to create an online account. You will then need to contact us by phone or email in order for us to enter your course order information into your "Order History". When this is done, you will be ready to submit your test answers online. Just login under My Account, click "Order History" and select the test you wish to take. |
Q: How much should I write for the discussion question?
The length is up to you. This question is provided as an opportunity to reflect on the material presented. Full credit will be given to all responses that are provided and comments will be emailed to you. It is not necessary to answer the discussion question if you choose not to receive the 5 points toward your score. |
Q: What if I don’t pass the test on the first try?
If you don't pass on the first attempt, you may retake an test one time for no extra charge. Each subsequent retake of the test will be $25. It is unlikely that you will need to retake a test as it is open book. |
Q: How quickly can I print the documentation of completion?
After submitting the answers to the test and scoring a minimum of 80%, you will need to complete an evaluation and update your account information. All licensure information must be included. When this is done, your certificate will be ready to print. |
Q: I have lost my documentation of completion. How do I obtain a duplicate?
If you completed the course online, a record will be in your "Order History." Go to My Account and you may print a duplicate certificate. If you mailed in your test, call us at 615-563-8887 and we can mail you a duplicate at no charge. |
Q: What if I am having a problem and not able to find the answer to my question?
Please do not hesitate to call or email us. If something is not working on this website, we want to be aware of the problem so we can fix it. |