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Interviewing Clients Across Cultures

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Book and Test: $135

Test Only: $110

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A Practitioner's Guide

by Lisa Aronson Fontes, Ph.D.

CE Credits: 14 hours

Book and Test: $135

Test Only: $110

What is the appropriate role of an interpreter? What gestures may be offensive to people from other cultures? Why may a client be reluctant to respond to certain questions?

This timely book is one of the most current and informative guides to interviewing people from all walks of life. Dr. Fontes draws on her wealth of knowledge and rich understanding of diverse cultures to help the professional conduct a competent and productive interview. Practical guidance is provided for each phase of a cross-cultural interview, from welcoming the client and conducting a respectful interview to writing a fair and accurate report. You will gain insight into dilemmas and sensitive issues that may arise when interviewing people from a range of racial, ethnic, cultural, and economic groups. Included is a discussion of cultural considerations when interviewing children and adolescents.

Filled with engaging case examples, this highly readable book is one that will benefit all professionals who work with diverse populations.

Lisa Aronson Fontes, Ph.D., is a Core Faculty Member in the PsyD Program in Clinical Psychology at Union Institute & University in Vermont She has worked as an individual, family and group psychotherapist and has conducted research in Chile and with Puerto Rican, African Americans and European Americans in the US. Dr. Fontes is the author of Child Abuse and Culture: Working with Diverse Families and has edited Sexual Abuse in Nine North American Cultures: Treatment and Prevention. She has written journal articles and book chapters on cross-cultural research, ethics and cultural issues related to domestic violence. In 2007, Dr. Fontes was awarded a Fulbright Foundation Fellowship which was completed in Argentina.

(334 pp.)

Contents Include:

A Guide to Interviewing Across Cultures
Preparing for the Interview
Biases and Boundary Issues
Setting the Right Tone: Building Rapport and Conveying Respect
Beyond Words: Nonverbal Communication in Interviews
Language Competence: Building Bridges with People Who Have a Different Native Language
The Interpreted Interview
Understanding and Addressing Reluctance to Divulge Information
Interviewing Culturally Diverse Children and Adolescents
Interview Reports and Documents
Authority and Trust Issues for Specific Professions
Common Dilemmas and Misunderstandings in Cross-Cultural Interviews
Afterword: Your Self as a Resource

Number of Test Questions:

80 objective, 1 discussion question

Learning Objectives:

At the completion of this course, the participant will be able to:

recognize and attend to one's own cultural biases.
identify and avoid common pitfalls in cross-cultural interviews.
implement helpful strategies in preparing for interviews and building rapport with clients from diverse cultures.
build rapport with clients from diverse cultures.
use interpreters effectively.
describe authority and trust issues.
conduct a productive cross-cultural interview in a sensitive and respectful manner.
write a fair and accurate report.

Level:

This course is appropriate for all levels of experience, including beginning, intermediate and advanced practitioners.

Target Audience:

Psychologists, Social Workers, Mental Health Counselors, Marriage & Family Therapists in a variety of settings who may be in the position to work with clients from diverse racial, ethnic, cultural, and economic groups.